Digital delivery

This policy is being finalised. If you have any questions about it, please contact us.

How plans are delivered

Your plan is sent as a PDF to the email address you gave at checkout. You'll also see the status of your order in My account. If we offer you a printed copy by post as well, we'll confirm this with you first; the emailed PDF is always the main way your plan is delivered, and the delivery times below apply to it.

When

Within 24–48 hours after your payment is confirmed and your onboarding questionnaire is complete. If you haven't completed the questionnaire, we'll remind you. If we need to ask you about something in your answers first, we'll be in touch and the window starts once we have what we need.

Monthly and prepaid plans

You receive your next plan each month, within 24–48 hours of the monthly renewal (or the start of the next month of a prepaid package), using your most recent answers.

Six-Week Plan

Your six weeks begin when your plan is delivered. Weekly check-ins take place through the agreed support channel.

Not received your plan?

Check your spam folder, then contact us with your order reference.

Last updated: 12 October 2026