Refund and cancellation policy

This policy is being finalised. If you have any questions about it, please contact us.

This policy is a draft. The owner must confirm how refunds are calculated where work has already started before this policy is relied on.

Your 14-day right to cancel

Under the Consumer Contracts Regulations 2013 you normally have 14 days from the day your order is accepted to cancel a contract for services, without giving a reason.

If you ask us to start straight away

At checkout you ask us to start preparing your plan immediately, during the 14-day cancellation period. This means:

• If you cancel within 14 days before we have started work on your plan, you'll receive a full refund.
• If you cancel within 14 days after we have started but before the service is complete, we may deduct an amount proportionate to the service provided up to the point you told us you wanted to cancel. [How this amount is calculated – to be confirmed]
• Once a service has been fully performed – for example a one-off plan has been fully delivered – you lose the right to cancel, as you acknowledged at checkout.

How to cancel

Tell us clearly that you want to cancel by emailing bodybespoketraining@gmail.com or using our contact form, including your order reference. To stop a monthly subscription renewing, you can also cancel online from My account.

Refunds

Refunds are made to the original payment method, normally within 14 days of us agreeing a refund. We process refunds through Stripe; your bank may take a few further days to show it.

Six-month prepaid packages

Prepaid packages are a single payment covering six months. They do not renew. Your cancellation rights work as described above. [Owner to confirm treatment of cancellations after the 14-day period – to be confirmed]

If something goes wrong

If your plan isn't provided with reasonable care and skill, or not as described, contact us and we'll put it right – this doesn't affect your statutory rights.

Last updated: 12 October 2026