Terms and conditions

This policy is being finalised. If you have any questions about it, please contact us.

1. About us

Body Bespoke is a trading name of [Legal business name – to be confirmed]. Our address is [Business address – to be confirmed]. You can contact us at bodybespoketraining@gmail.com or via our contact page.

2. What we provide

We provide personalised fitness and nutrition plans online, based on the information you give us in your onboarding questionnaire. We are not a medical service and we do not provide in-person personal training, diagnosis or treatment. Please read our health disclaimer.

The plans available, their prices and what each includes are shown on the relevant plan page at the time you order.

3. Who can buy

You must be 18 or over and resident in the UK to buy a plan. We may cancel and refund any order placed by someone under 18.

4. Placing an order

Your order is accepted when we email you a confirmation after your payment has been confirmed. Payments are processed by Stripe. All prices are in pounds sterling (GBP). We are not registered for VAT, so no VAT is charged.

5. Delivering your plan

We aim to deliver your plan within 24–48 hours after your payment has been confirmed and you have completed the onboarding questionnaire. If we need to clarify something with you – for example a health consideration – we will contact you, and the delivery window will begin once we have what we need. See digital delivery.

6. Your information must be accurate

Your plan depends on the information you provide. Please make sure it is accurate and complete, and tell us about any changes – especially to your health, injuries, allergies or intolerances.

7. Monthly subscriptions

Monthly plans continue until cancelled. See our subscription terms for billing and cancellation.

8. Your right to cancel and refunds

You have legal rights to cancel. See our refund and cancellation policy. Nothing in these terms affects your statutory rights.

9. Results

We do not guarantee any particular result, such as a specific amount of weight loss or muscle gain. Results depend on many factors including consistency, sleep, stress and individual differences.

10. Personal use

Your plan is created for you. Please don't share, resell or publish it.

11. Our responsibility to you

We will provide our services with reasonable care and skill. We are not responsible for losses that were not foreseeable, or for losses caused by not following the plan as written, ignoring medical advice, or providing inaccurate information. We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

12. Complaints

If you're unhappy with anything, please contact us first at bodybespoketraining@gmail.com – we'll try to put it right.

13. Law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland you may also bring proceedings in your local courts.

Last updated: 12 October 2026